This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use our services.
Controllers contact details
TechnoDoctor (“we”, “our”, ”us”) is the controller for the personal information we process unless otherwise stated.
You can contact us by phone and email.
Helpline number: 01323 903144
Email address: email@example.com
Data Protection Officer contact details
Our Data Protection Officer can be contacted at firstname.lastname@example.org . Please address email to the ‘Data Protection Officer’.
How we get information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have purchased goods or services from us.
You have made an information request to us.
You have made a complaint or enquiry to us.
You wish to attend or have attended, an event.
You subscribe to our e-newsletter.
You have applied for a job or internship with us.
What data do we collect
We collect information about you directly from you. This may be collected electronically, by telephone, by post or in person. We only request information which is necessary, relevant and adequate for the purpose you are providing it. The information we collect includes some or all of the following:
The internet browser and device you are using.
Cookie, pixels or beacon information.
The website address from which you accessed our website.
Any information within correspondence you send to us.
How we use your data
Most of the personal data we collect is used for the following purposes:
Respond to your enquiry.
Provide you with a cost quotation.
Fulfil the service you purchase from us.
Respond to any complaint made against us.
Provide you with relevant updates we deem essential.
How we share your data
We may disclose your information to other third parties for legitimate interests as follows:
Staff members to facilitate the provision of goods or services to you.
Associated suppliers to facilitate the provision of goods or services to you.
Affiliated entities to support internal administration.
Professional advisers who provide us with consultancy, banking, legal, insurance and accounting services.
HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
Where we do share your data, we take the necessary steps to ensure third parties handling this complies with data protection legislation. We will only disclose personal information that is necessary for them to provide the service.
How long we keep the information
We do not retain personal information in an identifiable format for longer than is necessary.
We will retain your personal information for the period of the hire. Once the hire has ended, by law we have to keep necessary data about our customers including contact and transactional information for six years for tax purposes.
The exceptions to these retention periods are where;
The law requires us to hold your personal information for a longer or shorter period.
You exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under the law.
How you can manage the information we hold
The data we hold about you must be accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your data, or withdraw your consent to the processing of your data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of your data, please send an email to email@example.com
You can also ask us to undertake the following:
Update or amend your data if you feel this is inaccurate.
Remove your data from our database entirely.
Send you copies of your data in a commonly used format.
Restrict the use of your data.
Your data protection rights
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right to access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to processing if we process your data as part of our public tasks, or is in our legitimate interests.
Your right to data portability
This only applies to the information you have given us. You have the right to ask that we transfer the information you provided us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
How we secure and protect your data
We use technical and organisational security measures to protect the personal information we hold against manipulation, loss, destruction and access by third parties. These measures are improved in line with technological developments.
We will store all the personal information we hold on our secure servers located in specialist hosting centres and environments. These servers are accessed via a secure firewall using individual password-protected logins. Where we hold personal information in hard copy/paper format this will be stored in secure archiving.
Where we pass your information to third parties to process on our behalf we will have contracts in place which specify deletion of the information once processing is complete.
In some instances where we share your information with third parties they will become data controllers and will be bound by the same legislation as we are. You will be able to review their privacy statements and manage your information with them.
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our Facebook page. We recommend you regularly check for changes and review this policy when you visit. If you do not agree with any aspect of the updated policy you must notify us on our contact details below.
How to make a complaint
To exercise any of your rights please contact us using the details below and we will, in the exception of rare cases, respond to you within 30 days:
Telephone: 01323 903144
This policy was last updated on 20/11/2022.